Good Day,
I have been submitting claims for a eye infection that my wife has suffered. She has been to two specialists that have attended to her. I have been claiming this back from my medical aid and these claims have been paid out of my savings account. According to the specialist this should not be the case. I have in turn made a query with my last claim submitted and this was simply paid out again from my medical savings without any explanation.
I have then forwarded a query to the info mail address last week on the 27/08/2013 and have still not received a response.
All I want is a valid and proper explanation as to why these claims are been paid from my medical savings when advised by a specialist that not all costs should be deducted from same for the treatment received. I require a written reply.
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