Apple South Africa
Poor service

I purchased a JBL sound dock from the iStore in Melrose Arch and subsequently returned it to the store on 9 March 2013, because it was no longer charging my iPod. During the course of two weeks, I received no feedback on progress from the store. Upon making enquiries, was told that it had only been collected by the JBL representative on 22 March 2013. How about the basic courtesy of a phone call or email to this effect, instead of silence and no progress whatsoever? I refuse to believe that the JBL rep was just "too busy".