Below is the feedback I have received regarding the Complaint I have made for the Refund which has still not been paid nor have I been contacted in any way or feedback given to me.
"Hello xanderw@
Thank you for bringing this matter to our attention.
Please be informed that your concern is currently being dealt with as priority. We will continue to follow up on your behalf, until payment has been made effective.
Yours in service excellence
Senior Resolutions Advisor"
I HAVE NOT RECEIVED ANY FEEDBACK AS YET. I HAVE NO CONFIDENCE OR ASSURANCE THAT MY CONCERN IS BEING DEALT WITH AS PRIORITY AS NO ONE HAVE INFORMED ME OF ANY PROGRESS REGARDING THE REFUND. WHEN PHONING TO ENQUIRE, NO ONE TAKES OWNERSHIP OR GETS BACK TO ME WITH ANY ANSWER TO MY QUESTIONS. HOW CAN A REPUTABLE INSTITUTION AS ONESELF NOT DELIVER ON PROMISES MADE. SURELY IT CAN NOT BE IMPOSSIBLE TO GET FEEDBACK FROM THE REFUNDS DEPARTMENT.
HERE ARE MY DETAILS ONCE AGAIN, PLEASE ASSIST AND PROVIDE ME WITH ANSWERS?!?
NAME: XANDRE WESSELS
ID: 8806145180081
TEL: 012 450 2222
CEL: 082 260 3005
EMAIL: [Email Removed]
2nd EMAIL: [Email Removed]
Regards,
Xandre Wessels
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