I've just had money taken off my account from some institution called StratCol of behalf of an agency called Voice Africa, both of whom I've never had any previous affiliation with, to my knowledge. I had to phone the bank to get StratCols details. When I contacted StratCol, they brushed me off and told me I needed to contact Voice Africa, the beneficiaries of these transactions. I could not get in contact with Voice Africa, the phone just rings and then cuts off. There are other complaints about Voice Africa doing exactly the same thing on other peoples accounts. My concern at this moment is StratCol, that not only has access to my banking details, but is making transactions without my consent on behalf of a institution. So far a total of R388.98 has been taken off my account, in 3 installments, one last month, and two on the same day this month. What gives Stratcol the right to deduct money off my account without my knowledge? If they are acting on behalf of other institutions, then the payer should be informed prior to the transaction, by StatCol. I also feel that they should take ownership for incorrect transactions and investigating the validity of their clients.
0 comments