AfricaComplaints.com » Construction & Repair » Complaint / review: Drain Surgeon - Wont repair brand new geyse | #12035

Drain Surgeon
Wont repair brand new geyse

Drain Surgeon replaced a geyser on thurs 17 Jan. The new geyser never heated up. On Friday their tech Jose showed up and identified the thermostat as the problem. However, his manager Johan refused to allow Jose to replace the faulty thermostat, even though he had the part in his hand. He stated that Kwikhot guaranteed the product, even though Drain Surgeon supplied it. I can understand if something went wrong after a few months, but the geyser never worked from new. What poor service from Drain Surgeon!.and they have no problem leaving their customers high and dry. Johan also had the audacity to say that I will have to pay about R800 extra if he allowed the repair. This after paying R7200. I'm going to try and reverse the credit card payment.

dont use them if you can and avoid the hassles.

Date:

Company: Drain Surgeon

Country: South Africa   City: Pretoria

Category: Construction & Repair

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