On learning of our difficulties with Matrix Warehouse and the loss of data on a hard drive whilst upgrading the operating system, Ash came out on a Saturday and ran a recovery attempt during the weekend. He fulfilled his promises of keeping me informed on progress. When it became clear that the task was practically hopeless, he waived his quoted price. Here is a computer professional who speaks in words that a non-professional can understand, and who demonstrates real concern for his customers.
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