Sanrose admitted on 5 March 2013, via email to me, that they made a "mistake" when they "forgot" to put the waterclamps back on after repairing my vehicle, and have promised to refund my money for a blown gasket. However, since logging my complaint on 14 January 2013, i am STILL WAITING for my payment.
I've sent numerous emails, where I could see they read the emails, yet no response, or 1 response saying "we will follow up"! Surely a company as big as Sanrose has measures in place to deal with these kind of issues and in the long run it boils down to keeping their customers happy? Its really VERY frustrating.
Are they at all not concerned about customer service???? I will now put a request in to Absa Insurance, to not refer ANY OF OUR CLIENTS to Sanrose for vehicle repairs, as they will certainly not keep our customers happy.