A VW Polo was traded in last year (2012 - June) for the purchase of A BMW. However due to the many faults on the BMW transfer and collection time took just over a month and a half. When ownership of the BMW was eventually taken, the Polo had not been transferred to Ethekwini Toyota in time resulting in myself having to pay for both vehicles in the month of July. I was promised that I will be fully refunded (by the sales rep) for this extra monthly payment for the Polo as the car right fully belonged to Ethekwini Toyota. It was said that the amount of R1, 900.00 was being handled by the account's department and on a number of occasion's being deposited direct to my account only to realise this was all a merely to buy some time. Further more, when the BMW was purchased, the car had not come with a spare key. This was also promised as the previous owner was in Cape Town at the time. On numerous occasions the sales rep had mentioned that they sent out a key speacialist to tend to the issue (which had never happened), and had also "apparently" delivered the spare key. They refused to pay and replace the spare key and to date has still not replaced the key.
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