My 2011 Kia Picanto 1.2 is back at KIA for the 6th time this year. My car has 28 000km on. It was bookend in yesterday and they still have it. I must add that I knew they might have the car for 2 days. Some of the issues that they are still looking at has been brought to their attention the Jan/ Feb 2013. Not only do they waste my time and money, they even made me get a new phone and my Bluetooth still doesn't work. Raymond Swart at the branch has been so unhelpful and rude we actually made an arrangement not to talk to each other any more about the car. But then it can to my attention that Brendan Braaf at head office is nearly just as useless. Brendan Braaf at head office replied to my email late, and did not make mention of any outstanding issues. It is sorry that the Staff at KIA does the brand so much damage. I have given Bredan a time line, and I have been very very lenient about it. Lets hope they pay more attention from now on to their clients. I think KIA should provide their staff with more "customer care" and "service delivery" training.
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