» » The Workshop - Brian Lubbe is a CONN!! | #69457

Complaint / review / scam report
The Workshop
Brian Lubbe is a CONN!!

I took my car in to have its brakes done at The Workshop. The next day my car wouldn't start, and was showing "EAC Fail". I took it back to Brian Lubbe at The Workshop after jump starting it.He checked my battery and told me my battery was fine I needed to leave it there for him to check further. He then called me back saying his "friend from Ford Johannesburg" came to check my car out and then quoted me R8000 to have the sensors etc repaired. Brian does NOT even have a diagnostics test in his workshop! I went to fetch my car and took it to Ford Menlyn myself, they then tested my battery and told me it was only my battery. I have since had that replaced and the problem is fixed. Brian Lubbe and steals your money!!
Author: T456


Offender: The Workshop

Country: South Africa   Region: All Country   City: Brooklyn/Pretoria

Category: Cars & Transport

1 comment

Tiaan van Wyk 11 June 2019 19:23
Dear Mr T456

When you jump-started your FORD before taking it back to the workshop it started your vehicle but still gave an EAC Fault error as a result of the flat or almost dead battery.

Let me explain why:

A flat battery had been the problem as mentioned by Ford. Ford has a safeguard installed for when your battery is on its way out. The car won't start so that you don't experience a break down when you are out on the open road.

Yet this safety future introduced by Ford only surfaced as public knowledge late in 2015 to avoid competitors grabbing hold of FORD motor company's unique selling point at the time. As I can see from your complaint the incident took place in 2013.

My point being, Mr Brian Lubbe followed the most rational procedure in diagnosing your vehicle at that specific point in time. The EAC FAIL relates to electronic accelerator control. Vehicles that trigger diagnostic fault codes (DTCs) / fault codes P2138 with P2122, P2123 or P2127 is because of a common problem is the PCM (powertrain control module = ECM = engine control module) electrical connector.

Mr Brian Lubbe Quoted you R8000 on fixing the problem that would have been the cause of the EAC fail as the safety future behind the EAC fail was not public knowledge at this stage. A diagnostic test would pick up various problems as a result of the safety feature as indicated by Mr Brian.

This also contributes to the fact that when testing the battery, it showed that there was no fault on it. even though your vehicle displayed an EAC fail.

A Car Diagnostic Test Identifies your Automotive problems. The test provides a quick and correct assessment of your vehicle. Technicians will scan your vehicle's onboard computer, document any diagnostic trouble codes, and check for service notifications issued by your vehicle's manufacturer. There was no diagnostics test on the market that would have been able to pinpoint this problem at the given time as it was not listed by the manufacturer up until two years after Mr Brian worked on your vehicle.

I am glad that you went for a second opinion, being upset about a quote to the amount of R8000 is understandable. Yet, I do not understand how you have reached the point of accusing Mr Brian of theft if he only provided you with a quote and not an invoice.

Lastly, I just want to elaborate on your opening statement. By stating that vehicle break repairs are not in any possible way connected to your car that did not start.

If you jump start7 the battery before taking the car back to the workshop I am sure you can agree that Mr Brian had no way of telling that a freshly jump started battery was the problem behind the EAC Fail.

Mr Brian Lubbe has assisted me and many of my friends with various automotive problems. I must admit that even though I do not know him on a personal level, his service and pricing has always been exceptional towards all of his customers whom I know personally.
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