» Cars & Transport » Complaint / review: Brits auto - Terrible customer service | #338153

Brits auto
Terrible customer service

Terrible no appalling service from GWM/Haval Brits (Brits Auto). My P Series LT Double cab was brought into the branch due to a faulty radiator fan on 1 August 2022. As the bakkie is still new (4 months old not even 7000km on the clock) they were able to do a warranty claim and order the part. When asked when the part will arrive the date jumped from 16 Aug, 31 Aug, 5 September and now 10 September. I understand that there is a backlog when it comes to parts for GWM even a few Toyota and Ford owners are also struggling.
My complaint is that I am now without wheels. A courtesy bakkie was arranged but it was a single cab, we are 3 people and it just wouldn't work as I have an elderly mother that needs assistance. So who was going to sit on the back of the bakkie? I respectfully declined and asked for an alternative even if it's not a Bakkie. A Haval H2 was then arranged that I was very thankful for. Late afternoon, day before I was supposed to collect the courtesy car I was informed that the deal is off as the car has been sold. It's been 10 days and still no car or even feedback from the branch regarding my bakkie or a courtesy car. Is this because the bakkie wasn't purchased from that branch and now they don't care to assist? There are 3 Available vehicles at that branch, H6, Haval Jolion and a P Series but they are ONLY allocated to the sales consultants and the manager NOT A PAYING CUSTOMER.


Company: Brits auto

Country: South Africa   Region: North west   City: Brits
Address: 14 Van Deventer Street Brits
Phone: 0122523333

Category: Cars & Transport


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