I am the Manager at Total Gateway 1 (Site 103293).
On Friday 2013-12-27 at approximately 19:55 I contacted the NCC (0860 111 111) to log a fault with one of my pumps (Standard practice).
The operator, Lisa, informed me that she could not log a fault and gave me a "Maintenance standby" number - 079 497 4441.
The said number was dialled and went straight to voicemail, I left a message.
I contacted NCC again requesting to log a fault and receive my "Fault report reference number", the same operator, Lisa, informed me that she could not assist.
I then requested to speak to her supervisor and was put "on hold" for a considerate amount of time. She finally came back on the line and proceeded to take down my complaint. During this process I was put "on hold" several more times.
I was then put "on hold" again in order for the "reference number" to be generated.
I was subsequently informed that she could not assist me.
As far as I am aware, all calls to the NCC are recorded, I wish for it to be played back.
The poor level of service I received from this individual, Lisa, is totally unacceptable. This is a National Call Centre, one would think that trained staff would man it
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