BOUGHT BRAND NEW VW TIGUAN 2013 MODEL FROM VW EDENVALE. THE FIRST WEEK OF DRIVING THE VEHICLE WE HEARD A WHINING AND CRACKLING NOISE. WE REPORTED THE FAULT TO VW SA AND VW EDENVALE. NO ONE WANTED TO ASSIST AND WAS PASSED AROUND. WE FINALLY GOT A HOLD OF THE DEALER PRINCIPAL FROM EDENVALE, FABIO LAZZARI. HE VERBALLY ABUSED US AND TOLD US TO TAKE OUR VEHICLE AND GET OUT OF HIS DEALERSHIP. DURING THAT TIME TWO GUYS FROM VW SA WAS AT THE BRANCH. THEY DID NOTHING AND SAID NOTHING ABOUT MY COMPALINTS OF MY VEHICLE. THEY SAID NOTHING WRONG WITH THE VEHICLE AND IT IS NORMAL FOR A VW TO MAKE THOSE NOISES. THEY ALSO DID NOTHING ABOUT THE ABUSE FROM FABIO LAZZARI. IT SEEMS LIKE THERE IS SOME SORT OF BRIBERY AND CORRUPTION TAKING PLACE. NO APOLOGY WAS GIVEN. THIS IS THE KIND OF CUSTOMER SERVICE WE GET FROM VW!
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