My kia picanto has 11700 km only. 2013 model. First gear is broken. Does not work. Took car there on saturday 19/10/2013. Was promised diagnosis would be made by monday. No courtesy car offered. It is now wednesday and still no diagnosis. I still have no transport. I am a rep I need my car desperately. The attitude of the staff and the managers is disgusting. Like they doing me a favout to fix my car. Which has extended service and maintainance plan. They just do not care at all. Story after story and I am getting no where. This should not happen on such a new vehicle. I have never felt so much like a third rate citize never. When u buy a top spec vehicle at over R170 000 one would expect a bit more support when something goes wrong.
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