On 26 September 2013, I had taken my car to Forsdicks BMW for an oil leak. The Friday prior to this, a brief inspection was done and communicated to me that it looked like the sump gasket needed replacement. On 26th, at 9am a service advisor (Brent) called to say that the Sump Gasket, Housing Gasket & on Engine needed replacement. Why suddenly all that, only heaven knows! He verbally quoted me R 6 900 labour cost. When my vehicle was ready for collection, the total cost suddenly escalated to R 7130 (much to my fury, you can imagine). I asked for a discount as the current warranty did not cover oil leaks, and this amount had to be paid out of my pocket; and after much back & forth and arguing, was offered a R 274, 00 discount (totally laughable). On 26 Sept 2013 I was contacted by the Customer Service Manager, Geraldine Truter, for a follow-up on the service received, explained my dilemma and was asked to send it in writing to her, Service Manager & D.P. (Mr Agrotis), and they would come back to me. After no response; I returned email on 4th Oct 2013. Disgustingly till now I've had no response or contact. In-spite of all my efforts of trying to get BMW to come to the party
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