AfricaComplaints.com » Cafes, Bars, Restaurants » Complaint / review: Cubana - Cubana has the worst service | #260200

Cubana
Cubana has the worst service

My friend and I went out tot lunch at Cubana today. We got there at about 2:05pm and ordered drinks and food, we got our drinks 20 minutes later and the food another 20 minutes later. So all in all we had to wait for 40 minutes just to get food and drinks. We had to get up 3 times just to ask the waiter what is happening, We asked 3 different waiters whats happening with our order and all they could say was "I don't know, the kitchen is probably taking long" Everyone else who was there after us was already eating. We asked for the manager, Herry and we were told that he is busy. we had to ask for him a number of times and when he finally decided to grace us with his presence it was 14:45 or 14:50 . We told him we would pay for the drinks only but not for the food as they had been giving us the run around for over 40 minutes. Instead of him apologizing and talking to his staff, he caused a whole lot of drama. We had to go back to work 12 minutes later with empty stomach. What really upsets me is that this is not the 1st time we have issues with them.

These people DO NOT know what customer service is, they treat people so badly as if they are doing us a favor.

Date:

Company: Cubana

Country: South Africa   City: Fourways

Category: Cafes, Bars, Restaurants

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