There's an aspect in service I wish to bring to your attention - I wanted to do a write up after receiving a call from the manager of Mochachos Morningside, however put it off. I guess this need be said.
On my recent visit, I found hair in your salad - as you are aware, it is disgusting. I sent a complaint and received on-the-turn feedback. The manager of the store responded in due course citing a holiday as the reason for his late response, D Govender I believe. The aspect that irritates me most is the manager asking what he can do to win me over. There are only so many things a customer would want.
1. Did I or did I not pay for my meal?
2. So you either refund me
3. Or you send me a replacement meal
4. Would you like to be proactive in carrying out options 2 or 3?
5. If you would like to be proactive, do you want to send anything with the meal? If so, what gift ideas? Letter of apology? Card? Wine?
You work in a service industry for sake. Don't ask your customer what he would like to make up for hair in his food. I am not going to beg for food that I have paid for.
I am sorry for not bringing this to your attention sooner.