When paying for a meal (a really bad, dry meal), the cashier said that the card transaction was declined, and stated that the transaction had to be redone. I have had this experience with KFC before, and warned her that this would be a double transaction, which would be. She insisted, we did the transaction (again), and I left. When I checked, this was indeed a double payment. This has happened to me twice, and apparently to others in my office as well. This (hellopeter) website confirms this has happened to others as well.
I went to get refunded the next day, and found that KFC is quite aware that this happens regularly, and already have a system in place to refund those customers who actually pick this up. They don't have a system in place to stop them from their customers, and they are not fixing their ethics problem!!
.Please be warned of the being perpetrated by KFC on it's customers.
Also, the standard autoresponse on this website is not an indication of a company that responds. Hellopeter should not give them credit for responses just because they are registered and pay the website.
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