AfricaComplaints.com » Cafes, Bars, Restaurants » Complaint / review: Spur Steak Ranches - Spur not redeeming Vouchers | #132090

Spur Steak Ranches
Spur not redeeming Vouchers

I am very disappointed at the manner in which this spur handles vouchers.

What is the point of having a spur point card and accumulating points and having kids birthday vouchers if they do not want to redeem it.

I had a R50 voucher on my family card for mothers day - I received a SMS to say that there was a R50 voucher that had been loading, when requesting the bill and giving the waitress my card to redeem the voucher, she said no vouchers were issued since the previous year.

I had the same issue with my sons birthday, no voucher on his card, I thought that maybe they get posted, but when I called in, they said no its loaded automatically on the card, but had expired by the time I called.

I was again at this spur on saturday, with my daughters birthday party. when my husband wanted to give her the tribe cards for the voucher she said it was not needed. upon calling the call centre now, they said the voucher was not redeemed but is still valid. do they seriously expect that after a bill over R1 000 on saturday that I want to go have a meal again? And what about my sons and the mothers day voucher?

All the card numbers are as follows:
Family: 7787 2582 1392 8066
Child: 778

Date:

Company: Spur Steak Ranches

Country: South Africa   City: Eagle Ridge Port Elizabeth

Category: Cafes, Bars, Restaurants

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