I sent in a claim for a Samsung S3 mini that I lost. To my knowledge, I am covered for the value of R4800. That's what I had agreed to. I called the call centre today to find out the progress on the claim. The agent told me there had been an order sent in for a Samsung S3 mini. 1. I was not called ...
Sara Manaka from Absa Card Division recently dealt with my difficult query with professionalism, efficiency and compassion. Well done, Sara, for providing excellent service and going the extra mile! ...
I opened a student account with ABSA three years ago. They told me that, as a student, I only pay R13, 00 per month, regardless of ATM transactions and inter-bank transactions. It was not until this year, when I had to open an account at another bank and needed three month's bank statement from ...
I recently spoke with Kholeka in the MiWay call centre about amendments to my policy. What fabulous, efficient service! Service that doesn't just meet my expectations but exceeds them! Well done to Kholeka and MiWay on consistently brilliant world class service. Loyal MiWay client for seven years ...
On the 20th January, I wrote a complaint about the NON-SERVICE given to us, in regard to the damages to our house. Absa responded by email on the 22nd January, by saying they will investigate the matter and get back to Me, with their findings. They did not. They send people to the house to assess ...
I had a loan with Nedbank back in 2008, due to a strike we had at the company I work for. I applied for debt review till things go back to normal, only to later find out the debt review people were and the company didn't exist. All my debts (including Nedbank) were sent to my HR and were paid via ...