Today (12/02) at our FNB here in kathu, I was standing in the line. We are more then 36 people in the line but they only have 2 tellers open out of the 4. It takes ages for the line to move but they won't open more tellers. This is not the first time and it won't be the last. I have been here with ...
After experiencing a transaction on my account and many hours of phone calls and frustrating talks with various people in the contact center not one agent was able to provide me with proper feedback as to when i will receive my money back. all that was told to me that there is a procedure and it ...
On Saturday my Standard bank card got gobbled into the machine after a stranger walked up to me while I was trying to transact and pushed my card into slot and fiddled with the keypad. To my horror the machine wouldn't return card or allow me to transact. I stayed by the ATM trying to call the lost ...
Thanks Johannes for your good service. You reply speedily with queries regarding quotes and was very helpful. Replied within 5-15 minutes by calling me back. Very impressed. ...
Subsequent to an overseas visit a so-called "cash finance charge/interest charged" fee was deducted from my credit card. It took four weeks, five personal e-mails to the Customer Care Contact Centre and three telephone calls by my local branch of Standard Bank to the Call Centre to ...
Tharia Quintal was very polite and professional. They called to say they would refund my excess much quicker than I thought they would. ...