After the major hail storm we experienced on the east rand i had 11 windows broken - Lerato assisted me in giving me the go ahead to get the replaced the same morning and i was re-imbursed 2 days late ...
Had an issue with my Credit Card. After it was finally resolved I logged a complaint with Standard Bank to investigate why I had to call in three times and was told three times that my problem was resolved before it was actually resolved. Logged the complaint with Standard bank on the 25th of ...
I applied for a loan through Debt Lab, i received a mail requesting my personal documents ie payslip and bank statements which i have send though to them. Shorty after i received a mail to confirm that they have received my documents and that one of there consultants would contact me back regarding ...
On 28 November 2013 i applied for a nedbank credit card which was accepted. I called the call centre on 04 December 2013 and spoke to Zanele, she advised that it was approved and that my card will be delivered to the branch in 5 working days. I found it strange as they did not even requst any ...
I am so disappointed and it is actually a disgrace the way Absa consultants are treating your call when u do follow up or enquire about claim that was submitted almost 5mnths ago then they keep on telling you a different story on various occasions :( I submitted my claim in the start of Sept 2013, ...
For more than a month I have tried in vain to escalate a compliant to management. Every time I ask to be transferred I get cut off. I have left my telephone number with multiple people with no success. I have even sent a mail to their customer service department and still no joy. It has become ...