I bought goods (DeJa Vu) at a promotional stand on Sunday (21/04/2013), which I was pressured into buying. I came home and found an empty bottle of cosmetics. I phoned FNB on Monday morning, as the charge had still not gone through and explained the situation to the consultant at the credit card department. I cancelled my card, worried that my card was cloned.
On Monday (22/04/2013) I returned the merchandise to the promotional stand. The consultant (Jonathan) assured me that the charge will not go through.
Notwithstanding many calls to various departments in FNB to make sure that the charge did not go through on my account, it still went through last night. I would just like to confirm that I was transfered from the division to credit card division and back again. Nobody wanted to assist me.
Today Louisa in the department finally provided me with a document to complete and return. I still do not know if it the right document.
This is really bad service and I do not know why their slogan is "how can we help you" when obviously no one was interested in helping me on Monday.
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