I started by loading a secure mesg via internet banking to have my EAP increased for a once off payment.
After a couple of hours it was still not done, so I contacted the call centre. They couldn't assist as the limit increase was above their allowed limit. The solution was to transfer me to my branch. (When I phoned in to the call centre, I had to authenticate electronically, and then again a second time when I finally spoke to the agent. After all the authentication and specification of details, they still did not know who my branch is.)
They transferred me to my branch reception, from there I was transferred to a number, and they never answered. I waited for about 5 mins.
Today, I was contacted by someone to specify that my EAP limit request was increased (based on my original request). When I tried to do the transfer, I realised, that it's not done correctly.
With horror, I tried to contact the call centre again. Got through to another agent. I told them about the previous day's experience, and they assured me that they will make sure that I am transferred to a person - not just an unmanned line. HA! I waited on the line until the line got cut. I can still not make the pmnt
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