Currently my home loan is set to go off on the last day of each month. Recently we have had some medical issues and shortage of funds, but I have never missed a home loan payment at all!
Expecting my debit order to go off on the 31st of march or a date after this as no advanced warning of an early deduction was given.
The debit order was done on the 28/3/2013 which I never agreed on.
By the 30/3/2013 I had enough funds to manage the debit order and FNB redebited my account on the 2/4/2013.
I have received a letter dated the 04/04/2013 saying that my account is in arrears nad payment must be made or legal action will be taken.
Firstly- Why wasn't I contacted and informed of an early debit in a manner in which I can opt in for the debit.
Secondly- Why was a letter sent dated the 4/4/2013 after you have received the funds on the 2/4/2013.
I expect a call from the Senior Manager as signed on this letter, the call is not to come from a private number or call centre either.
If no response as requested then I will contact the CEO.
I can also be contacted on my e-mail address.
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