Clientele Life
Very poor service

I received my documentation and membership. I have been waiting a very long time to get feedback from them on how i actually go about using the service.

I read all the terms and conditions but i have no idea how to actually use this service.
What do i do in case of an emergency?
Who do i phone?
Whats the procedure?

Response on this would be much appreciated
I believe my reference number for email correspondence is AD51882>] {325864}