As a family we had an extremely bad experience with AA Insurance trying to get a new car insured and the AA deducting premiums from the incorrect accounts and just not returning calls when promised to do so. We have tried resolving the matter with AA Insurance since Friday, 05/04. No one from the AA even bothered to contact us. Even Mr. K. Deyzel did not have the courtesy to acknowledge my e-mail. Finally I resorted in calling him this morning, 15/04. I left a message since there was no answer. Marcia Mahlabe called me shortly after I left said message. Marcia, well done!! You did a sterling job of ensuring that my annoyance level subsided. You were professional, calm and did not take any of this personally. You also did not try to justify bad behaviour. You were prepared to find an answer where you did not know it off hand. I would strongly suggest the AA Insurance head of Call Centre ensures that all consultants are trained to be as professional as Marcia Mahlabe. This lady is an asset to the AA Insurance. If I was still involved in call centres I would have headhunted her. Thank you Marcia Mahlabe for excellent service delivery. Well done.
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