My father passed away on 1 Jan 2013. I informed Old Mutual asap and phoned and asked what we must send of my mother. Got the list, posted everything and then the phone calls started... Everytime something is either missing or incorrect or sent to Admin... Its is now 5 April 2013 and still no pension. We had to send a consent form to enable me to do the enquiries, with the english and press 1 for... and press 2 for..., I wanted to assist her.
On Tuesday 2 April 2013 I went to the local Old Mutual office, Kimberley. They could not help me, but placed a call - 26 minutes later I thought everything was sorted. I phoned yesterday and (BIG SURPRISE) the ID-number is incorrect again.
My mother is 74 as has no other income, she is waiting for the estate to be finalised. She has to pay Medical aid, which is calculated on my father's pension because we cannot give them a prove of income!! This is terrible service, no sorry, this is NOT service. Then there is water and electricity, insurance groceries etc...
I can still assist her, with expenses, but she is very proud and very worried as to if and when she can start paying me back!!!
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