I reported that the diamond in my wife's engagement & wedding ring broke in half. Without even contacting the jeweler / accessing the report from the jeweler / inspecting the diamond & ring in question, the claim for assisting in the replacement of the diamond was taken within a few MINUTES to refuse to accept the claim from me. The fact that my house contents of nearly a million rand is covered by them (that in a house worth 5million rand) was not even considered. An outright refusal took place within minutes after i reported the incident. They did not even have the valuation certificate or jewelers report in hand at all... yet refusal was instantly given to me. There is now a very serious doubt in my mind if I can trust them with the insurance of my 3x vehicles, 1x bushwagon/trailer and 1x caravan. Not to mention my house contents. Sir Richard Branson... your company is letting you DOWN!!!
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