Hi,
On the 27th of Feb 2013 a debit of R340.55 went off my account showing a reference LIQUID . I didn't make any arrangements for this debit order with FNB and I received no notification of a debit order being created on my account for this either. I made my way the nearest FNB branch to query this with them. They gave me the details of the company showing on their system which showed INSURE GROUP MANAGE as the name and the help desk number of LIQUID CAPITAL. Instantly I put a stop order on this account, I told FNB I didn't sign or enter into any agreement for this debit. FNB didn't even ask if they can investigate the problem further for me, I had to Investigate further myself! I called the helpdesk number and Mr Barnes answered the phone telling me I have the wrong number, when I dailed again Liquid captals helpdesk number was disconnected. I googled INSURE GROUP MANAGE and its a site for any person to create a debit order on any account which should be illegal! I emailed FNB's prevention and I have still not received any response from any one plus I had to pay for all the fees R340.55 R70 stop order R138 Penalty fees on 2 accounts that couldn't go off.
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