I did my application online on the 26 February 2013 and decided to cancel it the next day. I have phoned Mzansi Money several times but no one seem to help me with my refund. Below are the emails I've sent to them.
Request CancellationBage Biyela
Feb 27
to service
Hi,
I would like to cancel my application that I did online yesterday. I received a text message yesterday (26 February 2013) to send through my documents or fax them to 0866192665 which I didn't. There was debit order of R390.00 done this morning (27 February 2013) from my bank account to your company. I would like to please have a refund since on your website it state that there is a 5 day cooling off period.
I spoke to one of your agents by the name of Shaun this afternoon. He said I will get my refund and you will deduct the cancellation fee of R150.00 and I agreed.
Regards,
Ms BP Biyela
Reply Forward
Bage Biyela
10:56 AM (3 hours ago)
to service
Hi,
Please may I have my refund. I have phoned your office on numereous occassions regarding this matter from February but still no one has got back to me.
0 comments