AfricaComplaints.com » Telecommunications » Complaint / review: Cell C - Refund due | #37228

Cell C
Refund due

My debit order with Cell C was due on the 1st of February 2013. Cell C requested the debit order from my bank on the 31 January 2013 with the result it went back unpaid as my salary only goes into the bank on the 1st. I then received a nasty sms from Cell C giving me 2 days in which to pay the money in cash which I duly did on the 4th of February 2013. Low and behold on the 6th of February 2013 they again requested the debit order from my bank which was also paid. They now have my January 2013 payment twice. Numerous phone calls from me to Cell C to get my money back was to now avail as all I get from them is promises that they will come back to me. This afternoon I received another sms informing me that my account is overpaid and that the extra payment will be held over in lieu of my next instalment. This is not acceptable as their is now other accounts that cannot be paid because of the extra money taken out of my account. I expect a refund for the said amount back into my account within 24 hours. If not I take legal action to rectify this matter.

Date:

Company: Cell C

Country: South Africa   City: Gauteng

Category: Telecommunications

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