AfricaComplaints.com » Business & Finance » Complaint / review: Policy Provider/Saxum - Insuarance not willing to assist | #73962

Policy Provider/Saxum
Insuarance not willing to assist

I was involved in and accident on the 31/12/2012 and my vehicle was sent to EL'S panel beater on the 9/1/2013. My first issue with this panel beater is that He utilised second hand parts on my vehicle without informing the insurance company or myself. When I reported to the assessor, He advised that additional work is being done on my vehicle. I informed him that I did not know about any additional work thereafter the Assessor advised me that its between me and the panel beater. My second issue is that He attempted to utilize my vehicle without my permission. I have taken a picture of my mileage and will be taking further action if He utilized my vehicle for his personal capacity. The panel beater actually took 3 months to repair and today I received an email requesting me to pay my excess of R9500 and additional work done on my vehicle which was not approved by the insurance or myself. I now sit with and additional cost of R9450 that I need to pay or my vehicle will not be released. I am aware that I have not made any agreements or approved any additional work over and above what is stated in the quote. I am ready to pay the excess fee as stated in my insurance policy.

Date:

Company: Policy Provider/Saxum

Country: South Africa   City: Durban

Category: Business & Finance

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