I've a Mercedes Benz under warranty and insured by Budget Insurance. I had an accident for which I wasn't at fault on 14th of December 2014 Since then I have failed to have my car repaired and returned to me. It's excuse after excuse and seems the officers pass on the case from one to another. After a battle I was told that my car was going to be available on the 20th of March, this didn't happen and was later changed to Friday the 22nd. I've a planned trip to Zimbabwe Tues 26th and now I am stuck
What's shocking is that Budget doesn't communicate even after alerting them of my travel plans. On the 20th I had to call near the end of business when it looked likely I wasn't going to have my car. Friday the 22nd came and went and no word from Budget. I had to call Monday 25th enquiring about my car.
A week after the accident a rep of the other party's insurers called me to get details about the accident and my insurer's details. Over 3 months after the accident, Budget hasn't managed to contact the other party, collect their details and start recovery processes, including my excess. The excuse is that they can't reach them
Just fed up with Budget
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