A month ago I took out a personal loan at Nedbank. Everything went smooth. Two weeks later I indicated that I want to use my own Life Insurance for the Personal Loan. I sent through the necessary paperwork to the Personal Loans department (copy of my policy etc), including my Financial Broker's details and his PA's details, for any further enquiries. My Ref No. was: 8236136.
Now two weeks later I got a sms indicating that the debit amount will go off by the end of the month. Still the same amount as originally when the bank's life insurance was still active.
Was there a problem with my personal Life Insurance as insurance and if so, why didn't I got any feedback? If not, why is it not accepted?
What happened to the old Nedbank that pride themselves with good customer service and feedback?
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