I received an sms on Sunday, 17th March 2013 from my Nedbank account informing me that an amount of R4750 has been debited to First National Bank. I immediately called Nedbank and was informed that i would have to wait till Monday to follow-up as the relevant dept for this query was closed on Sundays. I called Nedbank this morning to follow up and they in turn gave me FNB's contact details to query this debit order. On calling FNB, i was informed that it was a debit order for a company called FIRST DIRECT. I told them i do not know who this company is and most certainly do not have any debit order agreement with them. All they told me was to call my bank (Nedbank) to request a reversal of the amount. I called Nedbank and told them to reverse the amount and to investigate as to how my bank details ended up with FNB and also who signed for the authorisation for this debit order. When i called them again, they told me that they had received an email from FNB informing them of incorrect debit orders going off the account of Nedbank customers. For me, this is an excuse for what i think is a case of which has been committed by an insider. I want a written report from both banks!
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