On 6 March 2013, at approximately 10H00, I posted a complaint on this website under the headline "complete unavailability in lieu of deadline". Subsequent to posting the complaint we were contacted by Absa who have made themselves available to deal with our queries and even offered to meet if necessary. The delay in my initial query appears to have been a combination of a technical glitch and a misunderstanding. In the circumstances I wish to thank Absa for showing their commitment and dedication to service delivery.
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