I had contacted the FNB for assistance in increasing my credit limit on the 11th Feb [QP1308637: Customer support request - Reference. 62150700]; receiving no feedback I again contacted them on the 2nd March with the documents that I had previously used to apply for a credit increase; I urged Nozipho Mazibuko for a speedy process but as before, my request just forwarded to the credit card division for it to be ignored.
Being a Clicks customer, I feel that FNB has simply ignored me. However, it's FNB's name on the email address and it therefore their responsibility. The poor service is clearly unacceptable. I fail to understand how such a simple process could be so difficult that it would warrant almost a month of wasted time.
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