On 16/01/2013 I submitted a cancellation of policy form as per the requirements outlined the old mutual website.
On 23/01/2013, 1 week after my original submission I was informed by Kegan Mangalie that my submission was missing a signature from the SAPS. I was out the country by then. Why did he wait a week?
On my return I had the forms signed and re-sent to Kegan on 20/02/2013.
Again 1 week later, on the 26/02/2013 I receive an email from Bain Baden informing me that he needed an ID copy. I had already sent an ID in the original submission?!?! I re-submitted the ID document on the same day.
1 week after that, On 04/03/2013 I requested feedback from Bain and was ignored flatly.
I laid a complaint on 05/03/2013 to the department [Email Removed] as per complaints procedure on Old Mutual website. I received an Automatic Response email promising me contact with 48hrs.
48hrs has passed and I have been ignored again.
I cannot even escalate the complaint to the Customer because no email address has been supplied.
It has been exactly 50 days since I made the cancellation; Where is my money? I want my money!
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