I'm gravely disappointed with service received- Old Mutual. Which I actively chose at application stage 8 years ago. /- 5 years ago I queried why I could not view one of my policies on their online profile system. The call centre then advised that my life policy has a another woman linked to my joint life policy with my husband, meaning I had no cover. The agent vowed to assist & said it was beacause ofrecent system switch over enhancement causing error. No Feedback thereafter. I called again & I did a after call survey where I expressed my disdain to another & guess -no response! My broker escalated to various regional managers etc. Subsequently policy has lapsed & without cover. I hadn't received any correspondence (emails, sms or phone calls) advising me that my policy is to be cancelled/in arrears/even cancelled. This is an administrative & systematic error from OM. I have been a loyal and dedicated customer that always preferred the values and experience the company held. I refrained lodging a complaint with Ombudsman as I truly believed that OM would resolve matters and not just cancel without notifying. Still have faith Brand OLD MUTUAL-show me I made the right choice by you!
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