A Standard bank to Standard Bank transfer was made from Angela Howson Attorneys Trust (a/c #: 22-019-061-5) to Nadine Upton (a/c #: 072 110 457) on 28 February 2012 at 19h10. A call to customer care (0860 123 000) at 19h20 and 19h25 unsuccessful due to high call volumes. I phone same no at 23h15 and go to lost card section in desperation to find out when funds will clear. Lady tells me because the transfer was made after 18h00 it will take 24hrs. I write an email to the prestige address on evening of 28 Feb stating the time of transfer and asking when the funds will reflect. Thokozani Mayaba replies to this email and writes a max of 24 hrs.e missed the deadline to pay SARS my provisional tax payment and have now incurred penalties and interest. I go to the Standard Bank in Sea Point and get the same 24 hr story from the lady at enquiries. Also I see that they have a notice that the bank is experiencing technical problems and they apologize for the inconvenience. I ask if the technical difficulties are affecting the reflection of the transfer. Lady says possibly. I let 24hrs pass. At 19h35 I fone the prestige line. LesleyAnn says no, its actually one business Day.?!?
0 comments