When taking the policy I talked to a woman called Ferosa who explained the terms and conditions to me.
She informed me that my excess on my car will be R3000 minimum or 10%, then after I agreed to this she started reading a list of things that I didn't understand, which I now understand are penalties.
I told her I do not understand what she read, then she just started again to read the list, I stopped her, and asked her the question: "If I get into an accident the next day will my excess be R3000 / 10%", to which she replied basically yes.
On this understanding I took out the policy.
The Policy Wording document does not state anything about the excess. After an exhaustive search I finally found that the excess is smack in the middle of the Policy Schedule, not the Policy Wording (the Policy Schedule is the document stating who you are, what is insured, and where you live). It looks as if the placement is done with the sole purpose to be hidden.
I was in an accident and my excess was 40% for which I had to get a loan.
I have cancelled my insurance with them on the 2013/26/01 and still had to pay on the 2013/01/02 a payment because they require a month notice.
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