I had a motor car accident early in February. The insurance company, with whom we are apparently a platinum customer, failed to send an assessor to the panel beater and therefore the claim was not attended to until today (three weeks later). To add insult to injury, I had to wait half-an-hour for my call to be taken. I was told that someone would call me back; I am still waiting. Eventually, my secretary got hold of the call centre, after three attempts to get hold of the person dealing with the claim. The person they eventually got hold of, then about not having received the paper work. My secretary who keeps meticulous records forwarded emails that had been sent and was able to prove that everything had been submitted. I am still waiting to hear from FNB insurance. my previous claim took six weeks to be paid: not acceptable by any reasonable standard, platinum or not. FNb spends too much on self-satisfied advertising & not enough on servicing loyal clients.
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