On the 01st February 2013 I reported a complaint and requested a refund with ABSA and Standard Bank. It took ABSA 3 working days, with security checks and providing contact details for the consultant assigned to my case to resolve the matter. No wonder Amanda at Standard Bank cannot provide a phone number, email address or details of a senior because then I would be able to tackle the lack of professional service I've received. Its taken a year to get feedback and perhaps before another year passes I will receive my refund.
Please refer to my previous Standard Bank complaint to get the whole story, this is the shadiest treatment I've ever been subjected to with any bank and its sad because in my previous dealings with Standard Bank I've never had any issues - I wouldve expected representatives of the Legal Department to be more cognisant.
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