After having to go under debt counselling when my husband was retrenched, we have endless issues with all our standard bank accounts (other creditors are all 100%).
An example of this is that we have 2 credit cards one that was settled in 2011 and the other has 2 months instalments remaining, which are constantly handed over to lawyers. We send the proof of payments through and then hear nothing for 3 -4 months then another lawyer contacts us and we go through the same cycles. I have sent numerous emails to a number of standard bank employees and escalated this to "DR Executive Complaints" and even they fail to respond within the timeframes they give and the only response I did get after 2 mths was that they will get back to me. I have requested meetings responses to email anything to try get these resolved, but no one at STD bank can be bothered to assist. This is just 1 issue, our homeloan is a disaster as well and our overdraft account, all have similar issues. We do not get statements for any of these acc's since. I fail to understand why this is so difficult to resolve, I have been back and forth for almost 2 years with the same issue. Completely unacceptable
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