I phoned Virgin on 29/01/2013 to ask why my premium had been increased by 25%. I was told by Pearl that my premium had been adjusted due to a risk assessment being done on my policy which is standard practice every two years. I have had my policy since November 2010, so ordinarily this would not be a problem, however, I recently (Sep 12) added a vehicle to my policy and was not told that there would be an adjustment done in Nov' 12. I questioned Pearl as to why I was never told that the policy was going to increase, and why the increase was so high (25%). I was told that my risk profile had been re-looked at. She was also getting rude and raised her voice. I asked to speak to the manager. I was told that his name was Ashwell, but that he was not available and that she would get him to call me back the same day - this did not happen. I called back again 2 days later and eventually spoke to Ashwell. He appologized profusely & said that he would look into my case and would probably be able to reduce my premium. He would call me back. He never called me back. Eventually on 11/02 I was told by Ashwell that the premium could not be reduced. "Insurance like it SHOULD NOT be! "
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