On 23 December 2012 I sent Wesbank an e-mail to update my debit order details. On 31 December they attempted to deduct the debit order from my old closed bank account and charged me NCA and BCA commission along with interest for the debit order not gone off - they had failed to move the debit order as requested but still held me responsible for the penalties.
On 3 January 2013, as requested by Wesbank, I e-mailed the debit order change form again. On 28 January I e-mailed them to confirm that my debit order details have been updated - once again the details still reflected my old non-existent bank account. I e-mailed them the new debit order details AGAIN. Once again on 31 January they attempted to deduct the debit order from my old non existent bank account and once again I was charged BCA commission and interest.
HOW CAN THEY CHARGE ME PENALTIES AND INTEREST FOR THEIR INABILITY TO UPDATE MY DEBIT ORDER DETAILS?!?
I refuse to pay these commissions, penalties and interest and request they fix my account immediately. To me this service borders on!!! It is very convenient not to update your clients' debit order details, because that way you can charge them penalties
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