I banked with Nedbank until April 2012. Due to unreasonable banking fees I switched to Capitec. I had a debit card, and a cheque card with them. I closed both accounts when I left. Yet, I was bombarded with sms's and post from them, anything from new products to me qualifying for a home loan. My problem started here: I phoned about 5 times to have the sms's stopped, even after I "replied STOP to opt out". Now, they have a poster or billboard with a photo of their CEO saying "You only have to ASK ONCE" referring to their ASK ONCE customer help line. First the excuse was that they cannot remove me from a mailing list, then it was that it's only marketing sms's being sent, then I found out the request for stopping was never sent. Today, after receiving another spam mail I found out that a cheque account was never closed... an account that was never mine! I had a business cheque account but I was assured by the lady on the other side of the line that this was a personal cheque account. How hard is it to close an account?! And their ASK ONCE line don't have the option of complaining, oh no, you have to give your nedbank card number in order to talk to an operator. Worst bank you get.
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