AfricaComplaints.com » Business & Finance » Complaint / review: RSAWeb - Unreliable, Un Trustworthy, and unprofessional Fibre Internet Service Provider in South Africa | #338037

RSAWeb
Unreliable, Un Trustworthy, and unprofessional Fibre Internet Service Provider in South Africa

This Company (RSA Web) is the Absolute the worst Internet (Fibre) Service Providing Company i've ever been unlucky enough to have dealt with. They are dishonest, they did not only not honour their promotion, but they deliberately when I asked them to have cancelled the account, as I told them I were moving a certain date ended up not cancelling the line, and regardless how many times I emailed them they sent emails stating that line would have been cut off but failed to do so, and at the last point I would have gladly payed them what I actually owed them, but because they had a referral promotion (or still have) they after I made a recommendation and let them knew, went back on their word, they failed to give me the discount I was entitled to, so I failed paying them the R200 as they failed providing me a proper invoice for the R200 (and i probably easily asked them at least 10 times (5 times over WhatsApp, 3 times over email and 2 times telephonically) and the guy over WhatsApp just kept on saying he will see what he can do and gave excuse after excuse. And about a year and half after that their lawyers claim that I owe them some insane amount, even though It would be fantastic If they would have just would take me to court, as they provided substandard service, slower speeds then they were suppose to have and the better part of 6 months I basically struggled more with their pathetic connection, then i were able to have actually managed getting some work done while using a proper internet connection. But the main thing that stood out about this company is that they pretend to be professional, they pretend to the best service, but when you sign up with these guys, your most probably going to regret it, because they do not even honour their own promotions, their admin either does not accept or does not understand it, if you are renting and you are moving from your location, and they ended up sending me 10 different emails within the first 3 months, with the first 3 having been... your account will be suspended... payment received (account reactivated) This is some type of a sick joke, and so forth on and on and on until they want to try and get you to pay a insane amount, whereas i didn’t pay them the R200 i owe them due to the fact that they did not want to make the invoice out properly. They just had excuses (dodgy at best) and trying to phone them is even a bigger nightmare in comparison to getting them to understand absolutely anything over email as they have to be either uneducated, or they are totally crooked. Trust me when i say that I regret knowing that RSA Web exists, and i regret having trusted the sales guy when I signed up with them, as he promised the best service ever only to get me to sign u, and thereafter things went downhill in record time. I am now a happy client at Web Africa which delivers a 1GB Fibre internet line and they care enough to be as helpful as possible all of the time and they are totally organised. Even AfriHost is better than this company, as they are all fair reasonable and provide an excellent service as opposed to RSAWEB.

Date:

Company: RSAWeb

Country: South Africa   Region: Western Cape   City: Cape Town   Postal Code: 8060
Address: 76 Regent Rd
Phone: 0874700000
Site:

Category: Business & Finance

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