AfricaComplaints.com » Business & Finance » Complaint / review: Standard Bank - No joy for my quiry for over 3 years | #334255

Standard Bank
No joy for my quiry for over 3 years

I have an RPL with STD Bank for Rx. I was told by consultant loan repayments is Rx in which I requested debit to be more than the minimum amount told. In my view the loan term should be shorter than 62months as set by the bank. When I realised that loan not decreasing, went to bank same enquiry 2012, 2013, where I was told the repayments are servicing interest and soon will see change in balance. I went again on the 06/01/2014 same query seeing that by now we should be finished paying. Was told after enquiring at loan division that the system made calculation era, the repayments should have been Rx which was more than the debit order which I instructed in 2011 which I thought was more twice min repayment. In Feb', the same amount debit went off, went to the bank on 04/02/2014 to ask about it, where I was told the account was under-serviced. In the meantime I got offered an increase on the RPL 2012 by the bank, in which I declined. I asked manager how do you offer someone an increase on loan while the one they have is already under-serviced. In total the repayment made on loan is R36000, & bank says nothing was going towards repaying loan cause amount was less than minimum payment.

Date:

Company: Standard Bank

Country: South Africa   City: Hatfield

Category: Business & Finance

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